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Navigating difficult conversations with peers, partners, and team members can be, well… difficult! In this FICP webinar, we will dive into how handle various ways of communication and expectations while going through scenarios that meetings professionals and hospitality partners face on a regular basis. This workshop will teach you how to successfully navigate difficult conversations that will result in better outcomes for you and the person you are talking to. Attendees will: • Learn what needs to happen before, during, and after the conversation • Examine common reactions and how to handle them with confidence • Discover ten tips for handling difficult conversations • Review strategies for calming your nerves and/or keeping your cool • Reflect on how these conversations, although unpleasant, help to build trust and respect