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Have you ever had a difficult conversation with a team member or client? Tough conversations are a necessary ingredient in workplace performance, client and colleague relationships and growth. But those conversations are, well…difficult. As such, we tend to avoid them. In this session, we’ll explore what makes these discussions so challenging. You’ll obtain actions you can immediately implement to ease the discomfort of difficult conversations for more transparent communication, improved performance and stronger relationships. In this interactive session, breakout rooms will be used to explore this topic even further with your peers. Learning Objectives: - Discuss what constitutes a difficult conversation What constitutes a difficult conversation? - Explore the business case for difficult conversations - Identify the biggest challenges in these conversations and how to overcome them