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IQ may get you going. EQ will set you apart. The more we are connected electronically the less we are connected emotionally. Professionals everywhere are facing burnout, fatigue, and employee disengagement. That need to be “felt” by their company boils down to the emotional intelligence pulse, the “EQ temperature” of a workplace. In simple and practical terms, Preethi Fernando will share: - How to correct employees by using encouragement and validation, rather than fault-finding and condemnation - How to offer criticism and feedback in an encouraging matter rather than a condemning manager - Emotional intelligence landmines - How to handle tears at work - How to become a virtuoso in interpersonal skills and tools for working with "I am always right" type of employees