On-Demand Education

If you use Outlook, chances are you’ve used it for many years. As with any software program, you have become accustomed to using it the same way, day in and day out. Being more efficient when it comes to creating an effective file folder structure, processing email, or managing projects with the Task feature, will allow you to spend more time making an impact on your meetings and events. If you want to learn how to navigate Outlook in a fresh, new way, this webinar is for you. You’ll learn: - Why and how to customize your Inbox - Which two filters to populate when using the Task feature - How to free up space but still remember where things are kept - Where to create a placeholder for your favorite options in the Outlook Ribbon - How to maximize the search tool

Organized Audrey answers FICP member submitted questions about taking control of your email inbox.

You thought you have all the apps that you need? Perhaps, but as more and more mobile apps are developed, meeting industry professionals are finding new ways of saving time and increasing their productivity. Whether you’re looking for tools to help manage your conference and event work, connect and communicate with your team, supercharge your social posts, or looking for that needle in a haystack that will save you endless time, this webinar is sure to provide you that information. After participating in this webinar, the attendee will be able to: - Identify 60 of the most useful meeting industry & business apps available - Understand mobile solutions impact site inspection, registration and event management - Use their mobile devices more effectively for meetings & events

Did you know it matters which eye to look into while talking to someone to come across as likeable versus authoritative and that there is a formula that can help you have an amazing conversation with just about anyone? Zoom networking has become a part of our new routines and one-on-one video conversations are happening daily, are you maximizing the online time you have with your customers, clients or partners?

Navigating difficult conversations with peers, partners, and team members can be, well… difficult! In this FICP webinar, we will dive into how handle various ways of communication and expectations while going through scenarios that meetings professionals and hospitality partners face on a regular basis. This workshop will teach you how to successfully navigate difficult conversations that will result in better outcomes for you and the person you are talking to. Attendees will: • Learn what needs to happen before, during, and after the conversation • Examine common reactions and how to handle them with confidence • Discover ten tips for handling difficult conversations • Review strategies for calming your nerves and/or keeping your cool • Reflect on how these conversations, although unpleasant, help to build trust and respect